General Terms & Conditions

1. SCOPE OF APPLICATION

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) govern the contractual relationships between Proxy Marketplace, Siemensstr. 19, 30173 Hannover, Germany (hereinafter referred to as “Proxy Marketplace”) and the users of the platform (hereinafter referred to as “Users”). Users can be both providers of proxy services (hereinafter referred to as “Providers”) and customers who wish to use these services (hereinafter referred to as “Customers”). Proxy Marketplace charges fees for various services, including listing packages, advertising packages, and subscriptions for posting listings. Proxy Marketplace also acts as a reseller and sells proxies directly in its own name. Further service descriptions and details about the fees can be found on our website. Supplementary provisions can be found in our privacy policy. These GTC are effective as of June 9, 2024.

1.2. Proxy Marketplace reserves the right to change these GTC for existing contractual relationships if this is necessary due to changes in the legal situation, supreme court rulings, or market conditions. In this case, users will be informed of the planned changes via email. The GTC will be attached to the email, and the planned changes will be highlighted. Users have the opportunity to object to the planned changes within 14 days of receiving the email. If users do not object within this period, the changes are considered tacitly accepted. Users will be explicitly informed of this legal consequence in the corresponding email. If users object to the changes, Proxy Marketplace is entitled to terminate the contract for good cause.

1.3. Deviating GTC of users do not apply to the concluded contracts, even if Proxy Marketplace has not expressly contradicted them.

1.4. If the parties make agreements that deviate from these GTC, these agreements take precedence over the provisions of these GTC in case of doubt. Deviating agreements must be in text form to be effective.

1.5. These GTC apply in their current version at the time of the conclusion of the contract. For questions about these GTC or our service, you can reach us at support@proxy-marketplace.com.

1.6. Users are responsible for complying with the legal regulations in their country.

2. SUBJECT OF THE CONTRACT

2.1. Proxy Marketplace provides a platform that connects providers of proxy services with customers who wish to use these services. Proxy Marketplace charges fees for various services, including listing packages, advertising packages, and subscriptions for posting listings. Further service descriptions and details about the fees can be found on our website. Proxy Marketplace merely mediates between providers and customers of proxy services and has no influence on the handling of sales or the provision of services by the providers. Additionally, Proxy Marketplace acts as a reseller and sells proxies directly through its website in its own name. Users can purchase these proxies by clicking the ‘Buy Now’ button, adding the item to the cart, and proceeding to checkout.

2.2. Proxy Marketplace assumes no responsibility for the quality, safety, or legality of the proxy services offered by third-party providers. Proxy Marketplace does not guarantee the fulfillment of the contractual conditions between customers and providers and is not liable for any disputes or problems arising from the use of the platform or the mediated services. Additionally, Proxy Marketplace assumes no liability for the proxies sold directly through its website in its own name, except as explicitly stated in these General Terms and Conditions or in the respective order confirmation. Any warranty or liability for proxies sold directly by Proxy Marketplace is limited to the conditions set forth in these General Terms and Conditions and the respective order confirmation. Proxy Marketplace is not responsible for any illegal activities conducted using the proxies provided by either third-party providers or directly by Proxy Marketplace, as users are prohibited from using the services for illegal purposes and are required to comply with all applicable laws.

2.3. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from or in connection with the use of the platform is the business location of Proxy Marketplace, provided users are merchants, legal entities under public law, or special funds under public law.

2.4. The contract text is stored by Proxy Marketplace after the conclusion of the contract and is accessible to users. Further information on the storage of contract data can be found in Proxy Marketplace’s privacy policy.

2.5. Proxy Marketplace reserves the right to change, expand, limit, or discontinue the platform or parts thereof at any time. Proxy Marketplace will inform users in a timely manner about significant changes.

2.6. Users are obliged to comply with all applicable laws when using the platform and not to violate the rights of third parties. In particular, users are prohibited from distributing content on the platform that violates legal regulations or good morals.

2.7 Proxy Marketplace assumes no liability for the functionality, availability, or quality of the proxies provided by third-party vendors that are resold through the platform. Any warranty or liability for proxies sold directly by Proxy Marketplace is limited to the conditions set forth in these General Terms and Conditions and the respective order confirmation.

2.8 German Mobile Proxies by Proxy Marketplace
The aforementioned conditions also apply to the direct sale of German mobile proxies, which are offered under the name “Proxy Marketplace.” These German mobile proxies are sold under the same general terms and conditions as those that apply to the proxy services offered on the platform and the direct sale of proxies by Proxy Marketplace. This includes, in particular, the provisions on liability limitations, availability, warranty, and users’ compliance with legal regulations. The purchase of German mobile proxies is conditional on users not using these services for illegal activities and complying with relevant laws. Proxy Marketplace reserves the right to take appropriate action in the event of violations of these terms, including suspending accounts or reporting to the relevant authorities.

3. CONCLUSION OF CONTRACT

3.1. The presentation of the services of Proxy Marketplace on the website is merely an invitation to visitors to the website to submit an offer to conclude a contract with Proxy Marketplace. The submission of the order on the website by clicking the “order with obligation to pay” button constitutes a binding offer to conclude a contract by users.

3.2. Proxy Marketplace confirms receipt of the order without delay by an automatically generated email (“order confirmation”). This message does not yet constitute acceptance of the offer to conclude a contract. A valid contract is only concluded upon receipt of a further email (“order confirmation”). The order confirmation contains all essential information about the contract, including the GTC. The contract is concluded directly and the service takes effect immediately.

3.3. Proxy Marketplace stores the contract text, including the GTC and all essential contract information, after the conclusion of the contract and makes it available to users in the order confirmation.

3.4. The conclusion of the contract is in English.

3.5. Proxy Marketplace stores the communication between providers and customers for a period of 70 days. This storage is solely for the purpose of improving service quality and resolving any disputes. The data will be automatically deleted after this period unless there are legal retention obligations.

3.6. Users are obliged to provide complete and correct information when placing the order. Proxy Marketplace reserves the right to reject orders if there are reasonable doubts about the correctness or legality of the information provided.

3.7. Proxy Marketplace reserves the right to reject orders, especially if there is a justified suspicion of abusive use of the platform.

4. USER ACCOUNT REGISTRATION

4.1. To use our platform to its full extent and to place orders, a valid user account is required. Registration is voluntary but necessary to access our services.

4.2. Registration itself is free of charge. There is no entitlement to registration. Proxy Marketplace is entitled to make registration dependent on further requirements (e.g., verification of registration data). Users are obliged to provide proper and correct information during registration.

4.3. The personal data stored during registration will be processed by Proxy Marketplace in accordance with legal data protection regulations, particularly the General Data Protection Regulation (GDPR). Further information on the processing of personal data can be found in our privacy policy.

4.4. Users are obliged to keep their access data, including the password, secret and ensure that they are not accessible to unauthorized third parties. This includes, in particular, choosing a secure password (at least eight characters, consisting of uppercase and lowercase letters, numbers, and special characters). It is the user’s responsibility to ensure that the platform is only used by authorized persons through their user account.

4.5. Users are obliged to inform Proxy Marketplace immediately about any unauthorized use of their user account or other security breaches. Proxy Marketplace is not liable for damages resulting from unauthorized use of the user account, unless these are due to the fault of Proxy Marketplace.

4.6. Users have the option to delete their user account at any time. Upon deletion of the user account, all personal data that do not have to be stored due to legal retention obligations will be deleted.

4.7. By subscribing to our newsletter, you agree to receive regular information about our products and services via email. You can unsubscribe from the newsletter at any time by using the corresponding link in the email or by contacting us.

4.8. If you are already a customer and have provided your email address in connection with a purchase, we use this to send you information about similar products or services. You can object to the use of your email address at any time by using the corresponding link in the email or by contacting us.

4.9. We reserve the right to send you system-relevant emails that contain important information about the use of our platform or changes to the terms and conditions. These emails may include reminders when your plan is about to expire, satisfaction surveys, offers for assistance, or similar. These emails are necessary for the provision of our service and cannot be unsubscribed from.

5. ORDER PROCESS

5.1. Users can select and order the desired services in various ways, including but not limited to: selecting and adding the services to the shopping cart by clicking the appropriate button, or directly purchasing after filling out a form, such as the listing form, where users select and pay for a listing package or similar advertising packages. For proxies sold directly by Proxy Marketplace, users can click the ‘Buy Now’ button to add the item to the cart and proceed to checkout.

5.2. To complete the order, users can either select the shopping cart and be guided through the further order process or proceed directly to payment after selecting a service. In the shopping cart, users can change the desired quantity of services or remove the selected services at any time.

5.3. When services are in the shopping cart, users can review their selection and adjust quantities if necessary. By clicking the “Proceed to Checkout” button, users will be taken to a page where they can enter their data and select the payment method. The content of the input fields can still be corrected later by selecting the corresponding field. To cancel the order process completely, the browser window can be closed, or the website can be left. By finalizing the purchase, users agree to our General Terms and Conditions, including the limitations of liability for third-party services and direct purchases as outlined in Section 2.2.

5.4. After entering all necessary order and address data, users can complete the order by clicking the “order with obligation to pay” button. Users are then redirected to the payment service provider’s gateway, where the payment is processed. Until this point, users can correct their entries or refrain from submitting the contract declaration.

5.5. After completing the order process and successful payment, users will receive an order confirmation by email, which contains all essential information about the order, including the GTC. The contract is concluded upon receipt of this order confirmation.

5.6. The services will be made available to users immediately after successful payment, unless otherwise agreed. If the services require manual processing by the team, they will be made available within 24 hours. With the provision of the services, the fulfillment of the contract begins.

5.7. Users must ensure that the data they provide is correct and that they have access to the specified email address in order to receive the order confirmation and further information about the contract.

5.8. Proxy Marketplace reserves the right to reject orders, particularly in case of suspicion of abusive use of the platform or incomplete or incorrect information provided by users.

6. AVAILABILITY OF THE PLATFORM AND MAINTENANCE

6.1. Proxy Marketplace strives to keep the platform available as continuously as possible. However, the website may be temporarily offline due to maintenance work. Maintenance work will be carried out, if possible, during times of low user activity and will be kept as short as possible.

6.2. External influences, such as problems with the hosting provider or software used, are beyond the control of Proxy Marketplace. We strive to resolve such outages as quickly as possible.

6.3. If the platform is offline for more than 5% of the time on a monthly average (based on a 30-day calculation), users are entitled to a pro-rata refund of the fees paid for the downtime or compensation in the form of additional usage time, depending on the agreement.

If Proxy Marketplace does not meet the guaranteed availability of 95% in a month, the user is entitled to a (partial) refund of the usage fee for that month, provided that the user was specifically affected by an interruption and can prove this to Proxy Marketplace. The partial refund is determined by the severity of the shortfall in guaranteed availability as follows:

• Availability in the monthly average of 90 – 94.99%: 25% refund
• Availability in the monthly average of 80 – 89.99%: 50% refund
• Availability in the monthly average of 50 – 79.99%: 75% refund
• Availability in the monthly average of 00 – 49.99%: 100% refund

6.4. Users are obliged to inform Proxy Marketplace about any impairment of the availability of the platform. Proxy Marketplace will strive to remedy the impairments as quickly as possible.

6.5. Proxy Marketplace reserves the right to change, expand, limit, or discontinue the platform or parts thereof at any time. Proxy Marketplace will inform users in a timely manner about significant changes.

7. SUPPORT

7.1. In case of problems or questions related to the platform, users can contact Proxy Marketplace’s support. Support is available via email at support@proxy-marketplace.com and through the messaging service Telegram.

7.2. Proxy Marketplace strives to process support requests as quickly as possible. However, users have no entitlement to a response within a specific time frame.

7.3. Users are required to provide accurate and complete information about their issue when making a support request to enable prompt processing.

7.4. Proxy Marketplace reserves the right to reject support requests if they are inappropriate or posed in a manner that hinders the normal operation of support.

7.5. Proxy Marketplace assumes no responsibility for any losses or damages that users may incur due to delays or failure to receive support services, unless these are attributable to the fault of Proxy Marketplace.

8. OBLIGATIONS AND RIGHTS OF USERS

8.1. Users agree not to misuse the platform, including the proxies bought from Proxy Marketplace or third-party providers, or any associated services. In particular, they commit to refraining from any actions related to the use of the platform that violate applicable law, infringe on the rights of third parties, or contravene the principles of youth protection. Users explicitly assure that they will not commit any crimes through the use or support of the platform.

8.2. Users may not use any programs, algorithms, or other software in connection with the use of the platform that could impair the functionality of the platform, including the proxies bought from Proxy Marketplace or third-party providers, or any associated services. In particular, they must not take any measures that could lead to an unreasonable or excessive load on the platform’s infrastructure or disrupt it. The sending of automated mass messages or mass emails to other users or customers is also prohibited.

8.3. Users commit to providing Proxy Marketplace with truthful information. Should the provided data change during the contract period, users must inform Proxy Marketplace immediately or, if a user account exists, promptly update the data stored in their user account.

8.4. Users commit to not publishing or distributing any content on the platform that is offensive, obscene, discriminatory, glorifies violence, pornographic, or otherwise objectionable, or that violates applicable law.

8.5. Users are responsible for all activities conducted through their user account. They agree to inform Proxy Marketplace immediately of any unauthorized use of their user account or other security breaches.

8.6. Users may not provide or distribute false, misleading, or fraudulent information on the platform, including but not limited to false claims about the proxy services offered.

8.7. Providers commit to offering fully functional proxies that meet the described specifications and quality standards. If the proxies do not match the information provided in the advertisement, the provider must remove them immediately.

8.8. Users who purchase proxies directly from Proxy Marketplace commit to not using these services for illegal activities, including but not limited to hacking, spamming, or other forms of abuse. Proxy Marketplace reserves the right to suspend or terminate user accounts if a violation of these conditions is detected. Proxy Marketplace stores log files for 70 days to monitor and ensure compliance with these conditions. Access to certain websites known for a high incidence of fraudulent activities is prohibited through our services, including but not limited to the website kleinanzeigen.de. This measure is to protect our users and prevent fraud.

8.9 Users commit to not using the services of Proxy Marketplace for illegal activities, including but not limited to hacking, spamming, fraud, or accessing prohibited content.

Providers offering proxies on the platform are required to ensure that all relevant laws and regulations of the respective country are complied with. They must ensure that the use of their proxies does not enable or support illegal activities.

Providers are responsible for comprehensively informing buyers about all relevant terms of use, restrictions, and legal obligations. If required by law,providers must maintain log files and store them in accordance with applicable legal regulations.

Proxy Marketplace does not monitor the use of proxies traded directly between providers and buyers on the platform. However, Proxy Marketplace reserves the right to monitor communication and activities on the platform to ensure no abusive use occurs. In case of suspected abuse, Proxy Marketplace will take appropriate measures, including blocking access and reporting to the relevant authorities.

9. FREE TRIAL PERIOD

9.1. Providers have the option to use the platform once with the Basic or Free package. This package includes one listing for a period of 30 days for a single offer. Further information about the conditions and scope of the free trial package can be found on our website. This regulation applies exclusively to providers. Customers, buyers, or proxy seekers do not pay any fees, as our business model is solely based on the providers.

9.2. Each provider may only use the free trial period once. It is expressly prohibited to use the trial period more than once.

9.3. There is no legal entitlement to the use of the trial period. Proxy Marketplace reserves the right to exclude providers from using the trial period at any time and without giving reasons or to discontinue the possibility of trial use altogether.

10. FEES, ACTIVATION, EXTENSION

10.1. Proxy Marketplace charges fees for various services, including:

• Listing packages: These packages enable providers to list their proxy services on the platform. Fees vary depending on the type and number of listings.
• Advertising packages: Providers can use additional advertising services to highlight their offers and achieve higher visibility.
• Subscriptions for posting listings: Providers can purchase subscriptions that allow them to regularly post listings and benefit from additional advantages such as preferred placement.
• Sale of proxies: Proxy Marketplace sells proxies directly through the website. Users can purchase these proxies by clicking the ‘Buy Now’ button, adding the item to the cart, and proceeding to checkout.

Detailed information about the individual services and the corresponding fees can be found on our website.

10.2. Activation of the purchased services occurs after receipt or crediting of the fees to Proxy Marketplace. Activation occurs automatically or within 24 hours after receipt of the fees, depending on the type of purchased product.

10.3. At the end of the selected usage period, the provider’s usage rights will automatically expire. However, providers have the option to extend the usage period at any time by placing a new order via the website. If the fees are received or credited to Proxy Marketplace before the previous usage period expires, the provider can continue to use the service without interruption. Proxy Marketplace will inform the provider a few days or hours before the current usage period expires via email about the upcoming end.

For proxies sold directly by Proxy Marketplace, refunds will only be granted if there is at least 5% (30 Days Period) downtime due to technical reasons.

10.4. Refunds for paid fees will not be granted unless there is a specific agreement or a legal claim. For further information on our refund policies, please refer to Section 11.

11. PRICES, PAYMENTS, AND REFUNDS

11.1. The prices listed on the website are in US Dollars ($) and include statutory VAT. The prices displayed on the website at the time of the order apply.

11.2. Users can choose from the following payment methods:

– Cryptocurrencies (e.g., Bitcoin, Ethereum, USDT)

11.3. Payment is made directly after the order is placed. The payment process is handled by the selected payment service provider. Users are responsible for ensuring sufficient funds or availability of payment means.

11.4. Users are responsible for the accuracy and timeliness of their payment information. Proxy Marketplace is not liable for delays or complications caused by incorrect or incomplete payment information.

11.5. In the case of unsuccessful payment, Proxy Marketplace reserves the right to not activate the affected services or to suspend existing services until the payment is successfully completed.

11.6. Refunds for paid fees will only be granted in cases where technical problems lead to downtime of more than 5% (30-Day Period), unless there is a specific agreement or a legal claim. Refunds will be issued according to the refund policies outlined in Section 6 for the platform. This applies to all services related to the mediation of the platform and does not include the direct sale of proxies under our own name. For the refund policy related to proxies sold directly by Proxy Marketplace, please refer to the specific conditions outlined in these General Terms and Conditions and the respective order confirmation.

11.7. Refund Policy for Sold Proxies

The refund policy outlined below applies exclusively to proxies purchased directly from Proxy Marketplace. This includes only those proxies that Proxy Marketplace itself operates, sells, and that are available for purchase via the “Buy Now” button. It does not apply to proxies from other Providers where Proxy Marketplace merely acts as an intermediary. Refunds for purchases from third-party Providers must be settled directly between the Customers and Providers themselves, and this arrangement is accepted by Users with these terms and conditions.

If the proxies from Proxy Marketplace are non-functional for more than 5% of the time on a monthly average (based on a 30-day calculation), Users are entitled to a pro-rata refund of the fees paid for the downtime or compensation in the form of additional usage time, depending on the agreement.

If Proxy Marketplace does not meet the guaranteed functionality of 95% in a month for the proxies it directly sells, the User is entitled to a (partial) refund of the usage fee for that month, provided that the User was specifically affected by the non-functionality and can prove this to Proxy Marketplace. The partial refund is determined by the severity of the shortfall in guaranteed functionality as follows:

– Functionality in the monthly average of 90 – 94.99%: 25% refund
– Functionality in the monthly average of 80 – 89.99%: 50% refund
– Functionality in the monthly average of 50 – 79.99%: 75% refund
– Functionality in the monthly average of 00 – 49.99%: 100% refund

Users are obliged to inform Proxy Marketplace about any non-functionality of the proxies. Proxy Marketplace will strive to remedy the issues as quickly as possible.

Proxy Marketplace reserves the right to change, expand, limit, or discontinue the platform or parts thereof at any time. Proxy Marketplace will inform Users in a timely manner about significant changes.

11.8. Proxy Marketplace will automatically initiate any refunds to the payment method used for the payment or to the associated bank account. For payments made with cryptocurrencies, refunds will always be issued in USDT TRC20, regardless of the cryptocurrency originally used. Refunds are usually processed within 14 days of the refund confirmation.

12. TERM AND TERMINATION

12.1. The contract term is determined by the usage period selected by the user on the website and ranges between 1 and 365 calendar days. Ordinary termination during the contract term is excluded.

12.2. The right to extraordinary termination for good cause remains unaffected. A good cause that entitles Proxy Marketplace to extraordinary termination exists, in particular, if the user violates an obligation under Section 8 of these GTC or is in default with the payment of a due fee despite a reminder.

12.3. In the event of extraordinary termination by Proxy Marketplace, the user is obliged to cease using the platform immediately. Proxy Marketplace reserves the right to block the user’s account and delete all stored data, provided there are no legal retention obligations.

12.4. Termination must be in text form (e.g., email) and becomes effective upon receipt by the recipient.

12.5. After the end of the contract, the user no longer has access to the platform and the associated services. Any fees paid in advance will not be refunded unless there is a specific agreement or a legal claim.

13. DISCLAIMER OF LIABILITY / LIMITATION OF LIABILITY

13.1. Proxy Marketplace is liable without limitation for intent and gross negligence. For simple negligence, Proxy Marketplace is only liable for damages resulting from injury to life, body, or health, as well as for damages resulting from the breach of a fundamental contractual obligation (obligation whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner regularly relies and may rely).

13.2. In the case of simple negligence, the liability of Proxy Marketplace is limited to the foreseeable, typically occurring damage.

Proxy Marketplace assumes no liability for the functionality, availability, or quality of the proxies provided by third-party vendors that are resold through the platform. Any warranty or liability for proxies sold directly by Proxy Marketplace is limited to the conditions set forth in these General Terms and Conditions and the respective order confirmation.

13.3. Proxy Marketplace assumes no liability for the content posted by users on the platform, nor for the functionality of the proxies offered by providers. Proxy Marketplace is not liable for the quality, safety, or legality of the proxy services listed by the providers on the platform. The provider is solely responsible for the content and functionality of the offered proxies. If a proxy service does not meet the information provided in the listing, the provider is obliged to remove it immediately.

13.4. Proxy Marketplace is not liable for damages arising from the use of the platform unless these damages are due to intentional or grossly negligent conduct by Proxy Marketplace or its legal representatives or agents.

13.5. Proxy Marketplace is not liable for lost profits, indirect damages, consequential damages, or claims by third parties.

13.6. The aforementioned limitations of liability also apply in favor of the legal representatives and agents of Proxy Marketplace.

13.7. The limitations of liability do not apply insofar as Proxy Marketplace has fraudulently concealed a defect or has assumed a guarantee. The same applies to claims by users under the Product Liability Act.

14. DATA PROTECTION AND UNENCRYPTED COMMUNICATION

14.1. Proxy Marketplace will process users’ personal data in accordance with legal data protection regulations and with statutory data protection provisions, particularly the General Data Protection Regulation (GDPR). Further information on data protection can be found in our privacy policy on the website.

14.2. Communication between Proxy Marketplace and users generally occurs digitally and may take place through unencrypted communication channels (e.g., regular emails), which offer less confidentiality and security than encrypted communication channels. Users are aware of this and agree to it.

Users have the right to request information about the personal data stored by Proxy Marketplace at any time, as well as to request the correction, deletion, or blocking of this data, provided there are no legal retention obligations. Requests can be directed to support@proxy-marketplace.com.

14.3. Users have the right to request information about the personal data stored by Proxy Marketplace at any time, as well as to request correction, deletion, or blocking of this data, provided there are no legal retention obligations. Requests can be directed to support@proxy-marketplace.com.

14.4. If users contact us via Telegram, they may communicate with our chatbot based on ChatGPT. Users are aware of this and agree to it.

15. RIGHT OF WITHDRAWAL FOR DIGITAL SERVICES

15.1. Consumers generally have the right to withdraw from this contract within fourteen days without giving any reason.

15.2. However, the right of withdrawal expires prematurely if Proxy Marketplace has fully performed the service and has begun to perform the service only after the consumer has given their express consent and at the same time has confirmed their knowledge that they lose their right of withdrawal with the beginning of the performance of the service.

15.3. For digital services that begin immediately after the conclusion of the contract, such as posting a listing or an advertising package, the consumer explicitly agrees by accepting these GTC that Proxy Marketplace begins performing the service immediately after the conclusion of the contract and that the right of withdrawal is thus lost. The consumer will be explicitly informed of this during the order process and must confirm this by clicking a corresponding checkbox.

15.4. To exercise the right of withdrawal, the consumer must inform us (Proxy Marketplace, Siemensstr. 19, 30173 Hannover, Germany, Email: support@proxy-marketplace.com) by means of a clear statement (e.g., a letter sent by post or email) of their decision to withdraw from this contract.

15.5. To meet the withdrawal deadline, it is sufficient for the consumer to send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

15.6. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To:
Proxy Marketplace
Siemensstr. 19
30173 Hannover
Germany
Email: support@proxy-marketplace.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as appropriate.

16. DISPUTE RESOLUTION

16.1. In the event of disputes related to the use of the platform or these GTC, users can initially contact customer support. Proxy Marketplace will strive to find an amicable solution.

16.2. Proxy Marketplace is not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

17. FINAL PROVISIONS

17.1. The contractual relationship between Proxy Marketplace and the user is governed exclusively by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.2. Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, the valid and enforceable provision that most closely reflects the economic purpose of the invalid or unenforceable provision shall be deemed agreed. The same applies to any gaps in the provisions.

17.3. If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is the business location of Proxy Marketplace.

17.4. Amendments and supplements to these GTC must be in written form. This also applies to the waiver of this written form requirement.

18. MESSENGER COMMUNICATION

18.1. Providers and Customers have the option to communicate via the integrated messenger service on the website. The use of this service is subject to the following provisions.

18.2. Communication via the messenger is intended solely for the exchange of information and the clarification of questions related to the offered and utilized proxy services. Any form of misuse, including but not limited to harassment, spamming, or the dissemination of inappropriate content, is prohibited.

18.3. Proxy Marketplace reserves the right to monitor and store the content of messages exchanged via the messenger to ensure compliance with the terms of use and to improve service quality. The stored messages will be automatically deleted after 70 days, unless there is a legal obligation to retain them or a necessary retention for dispute resolution.

18.4. Users are obliged to protect confidential information and personal data exchanged via the messenger appropriately. Proxy Marketplace assumes no liability for any loss or damage resulting from the unauthorized use or disclosure of this information by third parties.

18.5. In the event of misuse of the messenger service, Proxy Marketplace reserves the right to temporarily or permanently block access to the messenger for the respective user and, if necessary, to take further legal action.

18.6. Communication via the messenger is at the user’s own risk. Proxy Marketplace is not liable for any loss or damage resulting from the use of the messenger service unless these are due to intentional or grossly negligent conduct by Proxy Marketplace.

18.7. Users can deactivate the messenger service at any time by contacting Proxy Marketplace support. Deactivating the messenger service does not affect access to the platform and other services.

18.8. For any further questions regarding the use of the messenger service or the handling of data in the context of communication via the messenger, our support team is available at support@proxy-marketplace.com.

19. CONTACT INFORMATION

19.1. For questions regarding these GTC or our service, you can reach us at the following contact details:

Proxy Marketplace
Siemensstr. 19
30173 Hannover
Germany
Email: support@proxy-marketplace.com